Generalities
In advance, it is specified that the term Company designates the company Cap Corse Croisière
The purchase of a ticket of carriage constitutes adherence to the present general conditions of which the passengers are supposed to have read, their ignorance cannot in any case exclude the application. The liability of the Company cannot be extended beyond these terms and conditions.
Article 1: Reservations
The Company accepts reservations by internet via its website cap-corse-croisiere.fr (with secure payment), by telephone (reservation validated after payment of the full amount), and at our sales counter.
The customer will be obliged to pay for his ticket following this reservation under the conditions referred to in Article 4 hereof.
Any particular state of health must be declared at the time of booking as stated in article 5 of these general conditions of sale.
The company is not authorized to transport passengers with reduced mobility.
Seats are not numbered or assigned.
Seats for absent passengers 10 minutes before the departure schedule are allocated to waiting passengers.
The tickets are valid for the date and time of the service booked as part of the operating season of the current year.
Tickets are personal, non-transferable, non-modifiable, non-refundable and subject to cancellation conditions.
Article 2: Schedules, Tours and Excursion Rates
The Company offers its passengers several tours during the day, at different rates.
Schedules and routes are defined by the company. The website as well as the brochures, billboards and posters published by the company and presenting tour tours are not a contractual document. The information is given for information purposes.
The programmes may have to be modified. Indeed, changes in these schedules and circuits may occur during the season depending on the time, the temperature felt, sunrise and sunset schedules or opening times for establishments that can accommodate passengers as part of the excursions offered (port, restaurant, etc.). Just like schedules and tours, fares may vary at any time depending on the elements or depending on the economic situation (surcharge, fuel, etc.) or on changes in taxes (VAT, port and usage taxes). The prices of the services are inclusive of all taxes (including taxes). Passengers will know the schedules, tours and fares, at the time of their reservation via the website or after contacting the Company for an enquiry. However, the departure and arrival times announced at the time of booking may be advanced or delayed in case of any difficulty encountered by the ship’s master. In addition, weather conditions may force the master of the vessel to alter the original tour schedule.
If so, the excursion rate will be adjusted.
In any event, passengers will be kept informed of any changes to schedules, fares or routes. Under no circumstances can such an amendment justify the payment of any compensation to passengers.
Article 3: Cancellation
3.1 Cancellation by the Company
The company reserves the right to cancel a tour, without notice or compensation, if the minimum quota of passengers is not reached (8 passengers full fare), in case of force majeure, chance cases, bad weather, damage, malfunction of any kind, for security reasons or for any other legitimate reason.
The company will endeavour to offer an alternative to the passengers and in particular, the postponement of the excursion, depending on the availability of the airline, without them being able to claim any compensation, or indemnity. In the absence of a proposed or accepted alternative, passengers may claim the full refund of their tickets from the company.
Refunds are made according to the same payment method used by the passenger when booking.
3.2 Passenger Cancellation
The passenger has the possibility to cancel his reservation for any reason and at any time. However, tickets are not exchangeable or refundable.
The company offers the use of a paid insurance service (MEETCH) when purchasing the ticket. The customer has received information on the terms of coverage as well as the warranty limits. He is free to choose whether or not he decides to take out this cancellation insurance.
In the event that the customer decides to take out cancellation insurance via external service provider (MEETCH) it is the GTC of the latter that will be applicable.
Otherwise, the passenger will be required to pay the fare in full and the company will not be required to pay any refund or compensation.
Article 4: Accepted methods of payment
The company accepts payment by credit card, cash, or bank transfer (privatization)
Tickets are only issued against full payment.
The company no longer accepts payment by cheque.
The minimum amount accepted for a Credit Card transaction is €15.
Section 5: Health Status
Health status of passengers
Any particular medical condition must be declared at the time of booking.
In addition, any passenger with a disability, a proven health problem, or physical conditions incompatible with the proposed excursion is required to report this to the company at the time of booking.
Pregnant women
This type of boat is not recommended to pregnant women and forbidden over 5 months of pregnancy, moreover according to the marine weather conditions, the Company reserves the right to refuse boarding to pregnant women. If in doubt, ask your doctor for advice before booking.
Passengers with disabilities:
The company is not authorized to transport passengers with reduced mobility.
Access on board is not possible because of the port facilities not accessible for embarking or disembarking safely, by the dimensions of the ship’s access doors making it physically impossible to board electric or mechanical or manual wheelchairs….
In case of non-reporting at the time of booking, the Captain has, among other things, any ability to deny boarding to passengers whose disability is not compatible with the excursion without any claim for reimbursement or compensation of any kind.
This passenger will still be required to pay for his ticket and no refund or compensation can be made.
Article 6: Boarding
Passengers are embarked and disembarked in the presence of the master, who directs his passengers and tells them how to board and disembark.
We recommend that people with disabilities report themselves before purchasing the ticket in order to determine the feasibility of boarding.
Conditions
Passengers must arrive in front of the boarding area 15 minutes before departure.
No delays are accepted by the company. In the event of a delay, even with a ticket, the passenger will have no recourse against the company if he cannot board.
Only passengers who have reserved their seat and have a valid ticket are entitled to board.
The ticket must be kept in good condition by the passenger for the duration of the journey.
Accessibility
Bicycles, prams, strollers whether or not folded, motorcyclist’s equipment, or other material that is too bulky are not allowed on board and may not be boarded.
Passengers with disabilities:
The company is not authorized to transport passengers with disabilities.
Access on board is not possible because of the port facilities not accessible for embarking or disembarking safely, by the dimensions of the ship’s access doors making it physically impossible to board electric or mechanical or manual wheelchairs….
In case of non-reporting at the time of booking, the Captain has, among other things, any ability to deny boarding to passengers whose disability is not compatible with the excursion without any claim for reimbursement or compensation of any kind.
Article 7: Safety and Liability
Safety Recommendations
Minors are allowed on board if they are accompanied by their parents and remain under the full supervision and responsibility of their parents.
To ensure the safety of all, we ask passengers to respect the master’s instructions during embarkation, disembarkation and the duration of the crossing or excursion.
For your safety, the company invites you to consider the particular behaviour of a ship at sea that may exhibit platform movements. It is recommended to limit travel on board vessels.
Parents are responsible for the behaviour and safety of their children and must ensure that their children do not run on board, climb railings, caissons, seats or life-saving appliances.
Smoking and vaping on deck, washrooms or any enclosed area of the ship is strictly prohibited.
Passengers are strictly prohibited from transporting flammable, explosive or dangerous materials, firearms or knives, from consuming alcohol or drugs on board, the Company having freedom to take all measures to prevent them and to institute any proceedings.
Company personnel may refuse the sale of a ticket and the Master of the ship may refuse to board and transport any person whose conduct could endanger the public order or endanger the safety of other passengers of the ship.
Passengers must be respectful of shore personnel and the master.
The master asked the passengers to behave responsibly:
By avoiding risky situations, by supervising and mentoring their children on the boarding dock and on board, by moving carefully on the ship which is by nature a different environment from land-based facilities, by protecting their personal belongings, camera, camcorder, etc. of any spray, being alert to safety calls and following the master’s instructions.
Personal items
Neither the company nor the master is responsible for the personal belongings of the passengers on board. Nor does the company account for the cash, securities, jewellery and other items carried away by passengers, their flight, loss or deterioration due to, for example, the natural movement of the ship, the state of the sea or otherwise.
In case of theft, loss or deterioration of these, no compensation, refund or indemnity will be made by the company.
Swimming
The company is not a diving or snorkeling club. Nevertheless, it offers swimming breaks during its excursions.
Swimming is not mandatory. Passengers attest to the ability to swim. Swimming is done at the risk and peril of the passengers.
The master reserves the right to cancel a swim break based on weather conditions.
Stopovers
The master may be required to offer stopovers to his passengers during excursions.
The company and the master are not responsible for the passengers and their belongings during these stopovers.
No loan of bathing equipment is foreseen during these stopovers.
The airline cannot be concerned in the event of difficulties encountered by passengers in a trade or establishment during the stopover.
The master provided the passengers with an end-of-call and return-to-ship schedule. Passengers must arrive in front of the vessel 5 minutes before the master’s departure schedule. No refund or compensation may be required of passengers who have been unable to board due to delays.
Liability
The master is the sole master on board his vessel, he alone has the power to judge whether or not the weather conditions allow the excursion to be carried out and informs the passengers of the safety precautions to be followed.
During embarkation, disembarkation and coastal crossings and cruises, the Company’s liability is limited in all circumstances to the period during which passengers are under its direct control on board its vessel, excluding all installations and works in the public domain.
Neither the Master nor the Company shall be liable in the event of diversion, alteration, interruption of services or delays in the departure and arrival of the ship, nor for any coincidence in the arrival, departure or transfer of ships, of planes and trains.
The Company’s liability may be challenged only within the framework of the texts applicable to maritime transport. The allowances which may be granted are limited by these texts.
Article 8: Special Conditions Groups, Convention and Privatization.
Group: is defined as a 'group' of paying persons who must travel together and are subject to a single booking and a single payment.
The validation of the reservation is done after the acceptance of the quote dated and signed with the mention 'good for agreement' by the group representative. The quote commits the referent and if one of the members does not show up for boarding, the reservation will be due in full.If one of the members does not show up for boarding, the group may lose the benefit of the group fare and the missing passenger is not refunded.
Privatization: means a service to dispose of the ship with skipper, half day or day. Depending on your wishes a route will be defined in advance and a fuel pass will be included in the price of the service for a given duration and a navigation area defined in advance.
The payment of a deposit equal to 50% of the total amount is necessary to validate the reservation. The payment of the full amount of the service must be paid no later than the day of departure.
Gift card valid 1 year from the date of purchase, no refund is made on gift cards.
Article 9: Regulation of the ship
The company’s boat is subject to the European regulations relating to the transport of passengers as well as to Division 241 certifying the compliance of the ship with the technical standards relating to the safety of pleasure craft with commercial use of hull length less than or equal to 24 metres.
The master holds a Command and Chief Engineer certificate. These Patents also imply the possession of a certificate of first aid training, and a certificate of CGO (Radio Operator Certificate).
Each seafarer must undergo an annual physical fitness medical examination in front of a seafarer’s doctor.
A special insurance covering all passengers.
The Company reserves the right, at the discretion of the Master and for reasons inherent in navigation, to make stopovers other than those planned or to modify the initial route. It is permissible for the master to tow, to give aid to vessels in all situations, to divert, to make all rescues and transhipments, the passengers renouncing to this head any claim.
In accordance with article 241-4.01 of Division 241 of the French Maritime Safety Regulations, the company is required to establish a register of persons embarked mentioning the surname, first name and age category of each passenger or child under one year of age.
Article 10: Claims
Any claim against the company must be made within 15 days from the date of the excursion, by registered letter with acknowledgement of receipt at the headquarters of the company S.A.R.L. Altu Mare, Residence Pietra Rossa Bâtiment A Chemin d'Uccini 20600 BASTIA.
Article 11: Applicable Jurisdiction
Any dispute arising from the application of these general conditions of transport will be the sole competence of the commercial court of Bastia. French law is the only one applicable.
