General Conditions and Terms of Sale Cap Corse Crosiere Company
Any reservation made by phone or on the website Cap Corse Croisiere, or any purchase at our counter requires full adherence to these general conditions of sale. By proceeding to the purchase of tickets for a sea excursion with Cap Corse Croisiere, the passengers acknowledge to have been informed, accept without any reservation, and declare to know the general conditions of sale of the company Cap Corse Croisiere.
Otherwise, an irrefutable presumption will remain in favour of the company whose responsibility cannot be extended beyond the present ones.
Any particular health condition must be reported at the time of booking as set out in section 5-1.
Minor children must be accompanied by their parents. Children from 1 years of age shall be admitted on board only if accompanied and under the responsibility of their parents.
Reservation of a ticket will only be confirmed after payment of the full ticket amount. The means of payment accepted are Bank Card, Cash, Bank Transfer. It is advisable to book as soon as possible.
Reservations can be made:
- By internet, on the website www.cap-corse-croisiere.fr
- By phone +33(0)126.96.36.199.78
- At the counter of the company Cap Corse Croisiere located Quai du 1er Bataillon de Choc, Old Port of Bastia 20200 Bastia during opening hours.
Tickets are valid for the date and time of the service booked as part of the current year’s operating season. Tickets are personal and non-transferable and subject to cancellation conditions.
The company offers its passengers several routes during the day at different rates.
The timetables and walking tours are defined by the company Cap Corse Croisiere. The website as well as the flyers, billboards and advertising posters published by company Cap Corse Croisiere and presenting the tours of the excursions do not constitute a contractual document. The information is given for information purposes only.
Programs may be subject to change. In fact, changes in these schedules and circuits may occur during the season depending on the weather, the temperature felt, sunrise and sunset times or opening times for establishments that can accommodate passengers on proposed excursions (port, restaurant, etc.). As with schedules and circuits, tariffs may vary at any time depending on the elements or depending on the economic situation (overload, fuel, etc.) or changes in taxes (VAT, port and user taxes).
The prices of the services are all taxes included (including VAT).
Passengers will know the timetables, routes and fares, at the time of their booking via the website or after contacting the Company for information.
However, the departure and arrival times announced at the time of booking may be advanced or delayed in the event of any difficulty encountered by the master of the vessel. In addition, weather conditions may require the master of the vessel to alter the circuit of the originally planned excursion. In this case, the tour price will be adjusted. In any case, passengers will be kept informed of any changes in schedules, fares or routes.
In no case shall such amendment justify payment of any compensation to passengers.
Article 3: Cancellation
3.1 - Cancellation by the Company
The company reserves the right to cancel an excursion, without notice or compensation, if the minimum quota of passengers is not reached (8 passengers full fare), in case of force majeure, fortuitous case, bad weather conditions, damage, malfunction of any kind, for security reasons or for any other legitimate reason.
Only the master of the vessel is entitled to judge whether or not the weather conditions permit the excursion to be carried out.
If the departure of the ship is prevented or delayed by one of these exceptional events, the company declines all responsibility for the direct or indirect costs and damages caused to the passengers.
The company undertakes to notify passengers as soon as it becomes aware of any difficulties affecting or preventing the excursion.
The company will endeavour to offer an alternative to passengers and in particular, the postponement of the excursion, depending on the availability of the company, without them being able to claim any compensation, refund or indemnity.
In the absence of a proposed or accepted alternative, passengers will be able to claim full reimbursement of their tickets from the Company.
Refunds shall be made in accordance with the same method of payment as that used by the passenger at the time of his reservation.
3.2 - Cancellation by the passenger
The passenger has the possibility to cancel his reservation for any reason and at any time.
However, he can only be refunded or exempted from paying his ticket if the cancellation is made at least 48 hours before the departure date of the tour.
Failing this, the passenger will be required to pay the entire fare and the Company will not be required to pay any refund or compensation.
3.3 - Cancellation Group
A group can cancel their reservation for any reason and at any time.
Nevertheless, the deposit remains due in any case. A partial refund of the amount of the service may be made if the cancellation takes place at least 7 days before the date of the excursion.
Failing this, the Group will be required to pay its transportation fare in full and the Company will not be required to reimburse or compensate.
Article 4: Accepted Payment Methods
Payment of tickets may be made in the following ways:
- by credit card directly at the counter and also for online reservations
- in Cash
- by bank transfer
The company no longer accepts payment by cheque.
A valid email address (email) is required at the time of booking to receive your e-ticket. The validity of the email address is the responsibility of the customer.
Change is not returned on vacation checks.
The minimum amount accepted for a Bank Card conversion is 20€.
Article 5: Boarding Conditions, State of Health
5.1 - Health status of passengers
Any particular health condition must be reported at the time of booking.
In addition, any passenger with a disability, a proven health problem, or physical conditions incompatible with the proposed walk is required to report this to the company at the time of booking, as indicated in Article 1.
If not reported at the time of booking, the Master may refuse boarding to passengers whose state of health is not compatible with the excursion without it being possible to require reimbursement or compensation of any kind from the passenger.
The master is not required to take on board a passenger who would not have made a reference to his condition under these conditions.
This passenger will still be required to pay his ticket and no refund or compensation can be made.
In addition, if the master considers that the health or physical condition of the passenger who has validly reported himself is incompatible with the promenade in view of the day’s weather conditions, he has the right to refuse the boarding of the passenger.
If necessary, the passenger will be reimbursed in full.
Passengers must arrive in front of the boarding area 20 minutes before departure, for those without a ticket, 10 minutes before those with their e-ticket.
No delay is accepted by the company.
In the event of a delay, even with a ticket, the passenger will have no recourse against the company if he cannot board.
Passengers embark and disembark in the presence of the master, who directs his passengers and instructs them on how to board and disembark.
Only passengers who have reserved their seats and have a valid transport ticket are entitled to board.
The ticket must be kept in good condition by the passenger throughout the journey.
The Company reserves the right to refuse to board a passenger or group of passengers arriving without a reservation or a ticket.
The Master shall, inter alia, have the power to refuse boarding to any person in physical or mental condition who does not permit him to carry out the excursion or to any person who has absorbed narcotics, hallucinogens, or alcohol making it dangerous to other passengers. In all the cases listed above, the passenger will not have the right to avoid liability for damage caused to his own person, ship, goods and equipment, third parties and third party property.
5.3 - Accessibility
This type of boat is incompatible with the transport of persons with reduced mobility or with a heavy physical handicap. In the event of failure to report at the time of booking, the Captain has, among other things, any competence to refuse boarding to passengers whose disability is not compatible with the excursion without it being possible to require reimbursement or compensation of any kind.
Bicycles, baby carriages, strollers, motorcycling equipment or other bulky equipment are not permitted on board and cannot be taken on board.
Article 6: Safety Instructions and Responsibility
The master is the sole master on board his vessel and informs the passengers of the safety instructions to be followed.
Passengers are required to remain seated during navigation.
They may not travel on board the vessel unless authorized by the master.
Smoking, even electronics, is prohibited on board the ship.
Minors shall be allowed on board if they are accompanied by their parents and remain under the supervision and full responsibility of their parents.
Pets are not allowed on board.
The passengers undertake in all cases to comply with the regulations established by the company Cap Corse Cruise on board the ships, as well as to submit to the orders of the Master.
In the event of an accident related to the passengers' failure to comply with the safety directives, the company Cap Corse Croisiere cannot be held responsible for any damage that may occur.
Passengers are required to keep their personal belongings with them.
The company is not responsible for any objects on board, damage to personal property and effects (jewellery, precious metals, personal papers and documents, sound or image reproducers, mobile phones and glasses. In the event of theft, loss or deterioration, no compensation, refund or indemnity will be paid by the company.
Article 7: Bathing Activities
The company Cap Corse Cruise is not a diving or snorkeling club. Nevertheless, it offers bathing breaks during its excursions.
Passengers attest to their ability to swim. Swimming will be the responsibility of the passengers. Swimming is not mandatory.
The master reserves the right to cancel a bathing break in view of the weather.
The passengers undertake in all cases to comply with the regulations established by the company Cap Corse Croisiere on board the ships, as well as to submit to the orders of the Master.
8.1 - Conditions
To benefit from a group rate, you must make your reservation one week before departure and make a single payment.
The reservation of a privatization service, or for a group, will only be effective after the customer’s acceptance of the estimate as well as after payment of a deposit equal to 30% of the amount (any tax included) of the service.
Payment of the remaining amount shall be made at the latest before embarkation.
In case of cancellation by the customer, the amount of the deposit remains due to the company and the customer will not be able to claim the refund of the latter or any compensation.
In the event of cancellation by the company of the conditions described in article 3.1 the refund of the entire sum will be made to the customer.
8.2 - Groups and Convention
The preferential rates granted to the group, are granted for a number equal to at least 10 full persons tarif.
Payment of the amount shall be in accordance with the procedures laid down in Article 8.1
For the refund apply the cancellation conditions as defined in Article 3.1. and Article 3.3
Within the framework of an agreement or agreement established between the company Cap Corse Croisiere and partners, their members or customers will benefit from discounts granted by the company Cap Corse Croisiere.
On boarding, passengers will have to prove documents proving their stay or membership with one of our partners, in which case the amount of the ticket will be due to the tariff in force in its entirety, without any recourse to the company Cap Corse Croisiere.
The establishment of an agreement cannot allow third parties and signatory third parties to replace the general conditions of sale of the company Cap Corse Cruise.
Article 9: Ports of call
The ship is required to offer its passengers stops during excursions.
The company Cap Corse Cruise is not responsible for passengers and their personal belongings during these stops.
No loan of bathing equipment is foreseen during these stops.
The company Cap Corse Croisère cannot be worried in case of difficulty encountered by passengers within a business or establishment during the stopover.
The master shall inform the passengers of the timetable for the end of the stopover and the return to the vessel. Passengers must arrive in front of the vessel 5 minutes before the master’s departure schedule.
No refund or compensation shall be required of the passenger who was unable to board due to delay.
The ship of the company Cap Corse Cruise is subject to the European regulations relating to the transport of passengers as well as to French Division 241 attesting the compliance of the ship with the technical standards relating to the safety of the ships commercial pleasure craft with a hull length of 24 metres or less.
The master holds a Certificate of Command and Chief Engineer. These Patents also imply the possession of a first aid training certificate, and a CGO certificate (Radio Operator Certificate).
Every seafarer must undergo an annual physical fitness medical examination before a seafarer’s doctor.
Special insurance covering all passengers.
The carrier reserves the right, at the discretion of the Master and for reasons inherent in navigation, to make stopovers other than those planned or to modify the initial route.
It is permissible for the master to tow, to rescue vessels in all situations, to divert, to carry out all rescues and transhipments, the passengers renouncing this leader to any claim.
Neither the Master nor the Company shall be held liable in the event of diversion, alterations, interruptions in services or delays in the departure and arrival of the ship, nor for the non-conformity in the arrival, departures or connections of ships and aircraft and trains.
Section 11: Claims
Any complaint against the company Cap Corse Croisiere must be made within 15 days from the date of the excursion, by registered letter with acknowledgement of receipt at the headquarters of the company S.A.R.L. Altu Mare, Residence Pietra Rossa Bt A Chemin d'Uccini 20600 BASTIA.
Article 12: Applicable Jurisdiction
Any dispute arising from the application of these General Terms shall be the sole responsibility of the Commercial Court of Bastia. French law is the only one applicable.